|Contracted to work at the Rabobank’s Call Centre, in Best, Holland, on the development of the first stage of their ‘Telephone Banking’ / ‘Call Centre’ application on TANDEM hardware, using Betex-ESP telecommunications software.
The system’s software architecture comprised 2 main applications. The first was the telephony front-end/voice response software (Betex application). The second was the bank’s major Telebanking database application. Both executed on separate TANDEM systems and were assigned their own teams of developers.
In parallel with management duties, designed, programmed and tested new functions for the described API interface, using C and TACL.